We will be sending last orders 4pm on Friday 20th December 2019. 
The next dispatch date for all orders is 9am on Monday 6
th January 2020.

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Find all the answers to Frequently Asked Questions in our easy to follow FAQ.

Refunds, Returns & Exchanges

To return your product, you should mail your product to:

Hand Therapy Products
C/O At Therapy Ltd
PO Box 303040
North Harbour
Auckland
0751
New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and re-saleable in the same condition that you received it. It must also be in the original packaging.

To complete your return, please call us and we will supply a refund number that you can supply with your returned item. We require a receipt or proof of purchase.

Non-returnable items:

Gift cards
Some health and personal care items

More info about Returns, Refunds and Exchanges can be found here

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at  info@handtherapyproducts.com and we will supply you with an exchange/returns reference number.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

We are a New Zealand based business but are focused on supplying hand therapists in Australia. Please allow 10-15 business days.

NEW SOUTH WALES, QUEENSLAND & VICTORIA
Flat Rate $20 / Allow 10-15 business days

ALL OTHER AUSTRALIAN STATES
Flat Rate $25 / Allow 10-15 business days

Sizing

Sizing varies per product. Each brand does have its own sizing, however they follow reasonably standardised guides when it comes to sizing, so choose a size that best suits you generally. If you do have specific questions relating to sizing, feel free to email us at info@handtherapyproducts.com

More Questions?

Email us at info@handtherapyproducts.com

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